Customer feedback is vital to the success of any business. Businesses rely on the honest feedback they receive from the customers to make changes to the company or even to the business plan. In previous years, businesses would attempt to retrieve customer feedback through written surveys. Survey participants were asked to honestly respond to questions about the business, while remaining anonymous. This method soon proved to be inefficient due to lack of participation and opened the door to more efficient methods of gathering customer feedback.
Today, with the help of Broadnet, you now have the ability to communicate with up to 2 million customers simultaneously, without having to leave your office. With the company’s BoomeRang polling technology, business owners can record a single phone message to be played for their entire customer base. Customers who chose to participate in the automated survey will be able to provide their feedback to multiple survey questions, while the surveyor (you) can see the results of the survey in real time on your personal computer! You will even receive a customized report at the end of the poll, detailing answers to each question as well as connection logistics. Don’t have enough phone numbers to run an automated poll? Relax. Broadnet will help you compile a list based on survey content and specified goals. It’s that easy.
BoomeRang technology is changing the way businesses receive feedback and the ways businesses conduct automated surveys. It has a virtually unlimited calling capacity, making it ideal for those who wish to receive feedback or chat with as many people as possible. To learn more, contact Broadnet today!